Privacy & Security Policy

When using our e-commerce website and mobile application, the security of our valued customers is one of our top priorities. However, ensuring the safety of your personal information online also requires careful attention from our customers.

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Therefore, we strongly recommend that you follow the user security guidelines and standards outlined below:

• Use unique and strong passwords that are easy to remember and type, incorporating uppercase, lowercase, and special characters to ensure the security of your account.

• Change your password regularly.

• Do not share your personal information more than necessary.

• Do not share your account username and password with anyone or publish them in any format. Remember that each account is intended for a single user.

• Ensure that your device is protected by a verification method (PIN, Password, Biometric, etc.).

• Make sure that you do not download applications or files from unknown and untrusted sources, and avoid clicking on unfamiliar links.

• Ensure that an up-to-date antivirus program is installed on your electronic devices (computer, smartphone, tablet, etc.).

• Make sure that your device's software is up to date.

• Avoid making payment transactions over public networks; instead, use your mobile data.

• Ensure that you complete your payment transactions using 3D Secure.

• Regularly check your bank accounts and take the necessary action if you notice any suspicious transactions.

• Use only the official 3Ax website and application. Do not download the application from unknown or untrusted sources.

Customer Data Security

Protecting and maintaining the security of our customers' information at the highest level is one of our top priorities. Therefore, we implement various standards and measures to ensure the security of customer data on our e-commerce platform.

PCI DSS Compliant Infrastructure

Our e-commerce platform is built on an infrastructure compliant with the Payment Card Industry Data Security Standard (PCI DSS). This standard sets the highest security measures for securely storing, processing, and transmitting our customers' credit card information.

Encryption Standards

Customer information is protected using industry-standard encryption protocols during transfer and storage. We utilize SSL/TLS protocols to ensure the secure transmission of data. Additionally, stored sensitive data is safeguarded with strong and complex encryption algorithms.

Data Security and Storage

Customer information is stored on secure servers. Our servers are reinforced with both physical and digital security measures and are regularly subjected to security tests to prevent unauthorized access.

Data Privacy

Comprehensive Privacy Policy

Our company has a detailed Privacy Policy regarding the processing, transfer, and storage of customer information.

Data Sharing

Customer information is never shared with unauthorized third parties. Data is only used to complete transactions and provide services. For more details on this topic, you can access further information [here].

Encryption and Secure Connections

Industry-Standard Encryption

Customer information is protected using industry-standard encryption protocols during transfer and storage. This ensures the security of customer communication and payment transactions.