Privacy Notice on the Protection of Personal Data

As 3 Axis Printing Technologies San. ve Tic. A.Ş. ("Company"), the privacy and security of your personal data are among our top priorities. Our Company processes personal data in compliance with the regulations of Law No. 6698 on the Protection of Personal Data (KVKK) and related secondary legislation. Personal data refers to any information that identifies or can be used to identify you.

​

If you become a Platform Member by accepting the Membership Agreement to benefit from the services offered on our mobile applications and/or websites (collectively referred to as "Platform" and "Platform Services"), we would like to inform you about the processing of your personal data.

Personal Data Processed When You Become a Platform Member

If you become a Platform Member, the following personal data will be processed:

User Account Information:

• First name and last name

• Customer ID number

• Membership email address

• Phone number (if provided)

• Gender, date of birth, height, and weight (if provided)

• Turkish ID Number (T.C. Kimlik Numarası) (processed only for specific product groups as required by applicable regulations)

Customer Transaction Information:

• Order and invoice details

• Transaction history related to purchases

• Request and complaint details

• Platform usage information

• Product reviews and questions posted on the Platform, including any personal information shared within them

• Rating and evaluation information

• Chat conversation records

• Cancellation/return details

Delivery Information:

• Phone number and delivery address added for order delivery

• Delivery transaction details

Payment Information:

• Payment details and payment methods

• Stored card information

Transaction Security Information:

• Device information

• IP address

• Password and login credentials

• Cookie data

• Platform access logs

• Login method (e.g., Google/Facebook authentication)

Legal Process Information:

• Information from correspondence with authorized persons, institutions, and organizations

• Data from legal and enforcement case files

• Legal information request records

Audio Recording Information:

• Call recordings from interactions with the customer service center

​

Your personal data is collected by our Company through fully or partially automated means, or non-automated means as part of a data recording system, via electronic platforms such as our mobile application and website, which provide access to our Platform Services under our membership agreement. Additionally, when you contact us through live chat, call center, or email, your data is collected electronically through these channels. If your information is submitted to our Company via printed forms, official notices, postal mail, or is provided by legal authorities, it is collected in physical format. The purposes and legal grounds for processing your personal data are detailed below.

 

3.1 Membership and Account Creation Process

Personal Data Processed:

• User account information

• Customer transaction details

• Transaction security data

Purposes:

• Establishment and execution of the membership agreement

• Management of profile/account creation and closure processes

• Verification of contact information

• Enabling purchase transactions via the Platform

• Conducting and auditing business operations of the Company

• Ensuring security of Platform operations

• Fulfilling legal obligations under Electronic Commerce Regulation Law No. 6563, Turkish Commercial Code No. 6102, Turkish Penal Code No. 5237, and Consumer Protection Law No. 6502

• Compliance with regulations governing Platform operations

• Data sharing and storage obligations under applicable laws

Legal Grounds:

• Explicitly required by law

• Necessary to fulfill our legal obligations

• Required for the performance of the membership agreement

For users who access Platform Services as a "Guest" without creating an account, detailed information on personal data processing can be found in the privacy notice displayed when selecting "Continue without Registering."

 

3.2 Order, Delivery, and Cancellation/Return Processes

Personal Data Processed:

• User account details

• Delivery information

• Customer transaction records

• Payment details

• Transaction security data

Purposes:

• Placing and processing orders

• Establishing and performing a distance sales agreement

• Managing delivery and logistics operations

• Handling order cancellations and returns

• Managing payment and invoicing processes

• Ensuring compliance with the Distance Sales Regulation and Electronic Commerce Service Provider Regulations

• Managing product/service purchase processes

Legal Grounds:

• Necessary to fulfill our legal obligations

• Required for the performance of the membership agreement

3.3 Enhancing Customer Experience

Personal Data Processed:

• User account information

• Customer transaction records

• Delivery details

• Transaction security data

• Legal records

• Audio recordings

Purposes:

• Ensuring quick and easy access to products relevant to your preferences and interests

• Enhancing user experience across Platform Services

• Improving service quality

• Conducting analysis and reporting

• Managing communication activities

• Evaluating requests, complaints, and feedback

• Providing after-sales support

Legal Grounds:

• Required for the performance of the membership agreement

• Necessary for the legitimate interests of the Company

3.4 Information Security, Risk, and Audit Processes

Personal Data Processed:

• User account details

• Customer transaction records

• Delivery information

• Payment details

• Transaction security data

Purposes:

• Managing and auditing financial and accounting processes

• Billing processes

• Conducting information security procedures and fraud investigations

• Ensuring Platform security

• Monitoring and improving service quality

• Conducting risk analysis and complaint management

• Preventing fraud

• Handling corporate mergers, acquisitions, joint ventures, and structural changes

Legal Grounds:

• Required for the performance of the membership agreement

• Necessary for the legitimate interests of the Company

3.5 Legal Compliance and Proceedings

Personal Data Processed:

• User account details

• Customer transaction records

• Delivery details

• Payment details

• Transaction security data

• Legal records

• Audio recordings

Purposes:

• Managing legal disputes and responding to legal claims

• Reviewing and responding to legal requests

• Ensuring regulatory compliance

• Conducting legal consultancy services

• Sharing information with authorized persons, institutions, and organizations upon request

• Protecting and exercising legal rights in case of disputes

Legal Grounds:

• Required for the establishment, exercise, or protection of legal rights

• Necessary to fulfill our legal obligations

3.6 Processes Based on Explicit Consent

Personal Data Processed:

• User account details

• Customer transaction records

• Delivery information

• Payment details

Purposes:

• Conducting marketing, advertising, and promotional activities

• Managing financial offer processes

• Providing personalized offers to enhance customer satisfaction

• Sending commercial electronic communications

Legal Ground:

• Your explicit consent

If you wish to withdraw your consent, you may submit your request using the methods provided under the "7 - Contact and Requests" section of this notice.

Our company is committed to processing your personal data in accordance with the principles of "need-to-know" and "need-to-use", ensuring necessary data minimization, and implementing technical and administrative security measures.

Your personal data is shared domestically in accordance with Article 8 of the Turkish Law on the Protection of Personal Data (KVKK) based on the following legal grounds:

• Explicitly required by law

• Necessary for fulfilling our legal obligations

• Required for establishing or executing a contract

• Essential for exercising or protecting a legal right

• Necessary for our company's legitimate interests

For international transfers, personal data is shared in compliance with Article 9 of KVKK and the Regulation on the Transfer of Personal Data Abroad under one of the following conditions:

• Ensuring adequate security through a standard contract

• One of the exceptional cases outlined in Article 9, paragraph 6 of KVKK

4.1 Membership and Account Creation Process

Shared with:

• Our affiliates and group companies for managing Platform Services and executing the membership agreement

• IT infrastructure, technology, and software service providers for platform operations

Legal Grounds:

• Necessary for contract execution

• Adequate security ensured through a standard contract

4.2 Order, Delivery, and Cancellation/Return Processes

Shared with:

• Sellers or service providers for processing purchases and invoices

• Logistics and courier companies for managing delivery processes

• Banks and payment service providers for tracking payment transactions

• Bulk SMS/email service providers for order-related notifications

• International logistics and customs brokerage companies for cross-border purchases

Legal Grounds:

• Necessary for fulfilling our legal obligations

• Required for contract execution

• Adequate security ensured through a standard contract

4.3 Enhancing Customer Experience

Shared with:

• Call center and customer support service providers to ensure customer satisfaction

• IT, software, and technology service providers for improving Platform Services

• Our affiliates, group companies, and consultants for product and service development

Legal Grounds:

• Necessary for contract execution

• Adequate security ensured through a standard contract

• One of the exceptional cases outlined in Article 9, paragraph 6 of KVKK

4.4 Information Security, Risk, and Audit Processes

Shared with:

• Business partners, consultants, financial institutions, e-invoice partners, couriers, and accountants for managing financial and billing processes

• Auditors, accountants, and financial consultants for risk assessments and fraud prevention

• Technology companies and business partners for security and operational improvements

• Potential buyers, investors, and financial service providers during mergers, acquisitions, and structural changes

Legal Grounds:

• Necessary for fulfilling our legal obligations

• Required for contract execution

• Essential for our company's legitimate interests

4.5 Legal Compliance and Proceedings

Shared with:

• Regulatory authorities, courts, enforcement offices, and mediation centers for legal compliance and dispute resolution

• Lawyers, auditors, tax consultants, forensic IT specialists, and cybersecurity experts for handling legal and security matters

• International regulatory authorities in case of cross-border legal disputes

Legal Grounds:

• Explicitly required by law

• Necessary for fulfilling our legal obligations

• Essential for exercising or protecting a legal right

• Required for contract execution

• One of the exceptional cases outlined in Article 9, paragraph 6 of KVKK

4.6 Processes Based on Explicit Consent

Shared with:

• Affiliates, group companies, service providers, and business partners for conducting marketing, advertising, and promotional activities

• Customer engagement platforms to provide personalized offers and improved customer experience

Legal Grounds:

• Your explicit consent

Personal data shared with our Company is kept under the Company’s supervision and control. As a data controller, our Company is responsible for establishing the necessary organizational structures and implementing technical security measures to ensure the confidentiality and integrity of the information, in compliance with applicable laws and regulations. Acknowledging our obligations in this regard, we undertake the following measures:

• Regular penetration tests are conducted in compliance with international and national technical standards related to data privacy.

• Personal data transmitted through our website, mobile site, and mobile application is protected using SSL (Secure Sockets Layer) technology.

• Risk analyses are conducted periodically regarding personal data processing activities, and necessary actions are taken to reduce potential risks.

• Access and authorization controls are implemented to prevent unauthorized access to personal data.

• Data processing policies are regularly updated to ensure continued compliance and security.

Bu aydınlatma metninin "Hak ve Talepleriniz İçin İletişim" bölümünde yer alan yöntemlerle Şirketimize başvurarak,
 

• Kişisel verilerinizin işlenip işlenmediğini öğrenme,

• İşlenmişse buna ilişkin bilgi talep etme,

• Kişisel verilerinizin işlenme amacını ve bunların amacına uygun kullanılıp kullanılmadığını öğrenme,

• Yurt içinde veya yurt dışında aktarıldığı üçüncü kişileri bilme,

• Kişisel verilerin eksik veya yanlış işlenmiş olması halinde bunların düzeltilmesini isteme,

• KVKK'da öngörülen şartlar çerçevesinde kişisel verilerinizin silinmesini veya yok edilmesini isteme,

• Yukarıda belirtilen düzeltme, silinme ve yok edilme şeklindeki haklarınız uyarınca yapılan işlemlerin, kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini isteme,

• İşlenen kişisel verilerinizin münhasıran otomatik sistemler ile analiz edilmesi sureti ile aleyhinize bir sonucun ortaya çıkmasına itiraz etme,

• Kişisel verilerinizin ilgili mevzuata aykırı olarak işlenmesi sebebiyle zarara uğramanız hâlinde zararınızın giderilmesini talep etme haklarına sahipsiniz.

If you have any questions or requests regarding your personal data, you may submit your inquiry in accordance with the conditions specified in the Communiqué on the Procedures and Principles of Application to the Data Controller. You can submit your request using a duly prepared petition or by completing the "3 Axis Printing Technologies Inc. Application Form", which can be accessed [here].

​

Application Methods:

​

In-Person Written Application**
Esenkent Mh. Nato Yolu Cd. No.238 Ümraniye/Istanbul

​

Notary Submission
Esenkent Mh. Nato Yolu Cd. No.238 Ümraniye/Istanbul

 

Secure Electronic Signature or Mobile Signature via Registered Electronic Mail (KEP)
3axisbaskiteknolojileri@hs01.kep.tr

 

Application via Your Previously Registered Email Address
kvkk@3ax.com.tr

​

 

*Important Note: Please indicate "Personal Data Protection Law - Data Subject Request" in the subject line of your email or on the envelope of your written application.

​

**For in-person applications, individuals must provide identity verification documents. If submitting an in-person written request, please include a copy of the front side of your ID card (ensuring that blood type and religious affiliation fields are not visible) along with the application form when applying at Esenkent Mh. Nato Yolu Cd. No.238 Ümraniye/Istanbul.

​

As a personal data owner, if you submit a request to our Company, your application will be processed free of charge and responded to within 30 (thirty) days. However, if the response to your request incurs a cost under applicable regulations, the Company reserves the right to charge a fee as determined by the Personal Data Protection Board.

The Company reserves the right to update this Personal Data Protection Information Notice at any time in accordance with changes in the applicable legislation.

​

Last Updated: 11.02.2025